Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. This module will cover the basics of organization skills, resource management, better communication, and time management. This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant.

Getting Organized (I)

Demo 1

In this module, Getting Organized (I), students will learn about getting organized. This module will take a look at making the most of voice mail. Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short. The organization begins at your data entry points such as emails, voice mails, and interoffice mail.

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized. Now it's time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects. Keep frequently used materials on your desk, set up a landing area for new work, create a workflow pattern, and minimum personal effects help make an effective administrative assistant.

Managing Time

In this module, Managing Time, students will learn about managing time. In this module, we will discuss how to be a better time manager with some very simple behavior modification. We are all given the same amount of time each day, use it wisely. The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete.

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time. Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

Special Tasks

In this module, Special Tasks, students will learn about special tasks. As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution. This module will give you the basics of handling several special tasks that you may encounter. This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees.

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills. Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will also cover how listening and hearing aren't the same.

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills. Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization. Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage.

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself. Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance. Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

The Team of Two

In this module, The Team of Two, students will learn about the team of two. Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. Key aspects when working with your manager are trust, communication, positivity, confidence, confidentiality, and being professional.

Taking Care of Yourself

In this module, Taking Care of Yourself, students will learn about taking care of yourself. As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of well being or a source of stress and unhealthy living. This module will look at ergonomics, stress management, and dealing with a heavy workload in order to learn how to manage the work-life balance.

Administrative Support - Assessment

Master the fundamentals of administrative support with this free online course to become indispensable in the office.

Administrative Support

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Topic A - Attitude in the Workplace

Topic B - Professionalism

Topic C - Making Changes through Personal Accountability

In this module, Positioning Yourself as a Professional, students will learn about how their attitude affects them in the workplace. This module will cover the attitude projected by professionals and how to behave professionally as well as how to make changes in attitude through personal accountability.

Topic A - Your Image as a Whole

Topic B - Becoming More Marketable

Topic C - Communicating and Image

In this module, Enhancing Your Professional Image, students will learn about ways in which they can enhance their professional image. This module will take a look at enhancing your image as a whole, how to become more marketable as an individual, and the best processes for communication in regards to your image.

Topic A - Time Management

Topic B - Project Management Techniques

Topic C - Making Decisions

In this module, Expanding Your Skills, students will learn about methods with which they can expand upon their skills. This module will begin by discussing time management and how important time management is in a professional environment. Students will then learn about project management techniques as well as the process for making decisions.

Topic A - Keys to Effective Communication

Topic B - Presentations

Topic C - Meetings

In this module, Communicating for Results, students will learn about communicating for the best results. We will start by discussing keys to effective communication in a professional setting, then we will take a look at giving presentations to communicate ideas and plans. This module will then wrap up by discussing meetings.

Topic A - Work and Your Personality

Topic B - Networking

Topic C - Roles in the Office

In this module, Building Relationships and Networks, students will learn about the process for building relationships and networks. This module will start by taking a look at work and your personality and how the two work together. Students will then learn about networking effectively as well as roles in the office environment.

Professionalism in the Office - Assessment

Learn how to improve your reputation and standards in the workplace with this free online course.

Professionalism in the Office

This free online course teaches the basics of professional behavior in the work environment. You will learn about positioning yourself as a professional and enhancing your image as well as about expanding your skills, communicating for results and building relationships and networks. Start this course today and learn how to exude professionalism in the workplace.

Why Your Office Needs Administrative Procedures

Gathering the Right Tools

Identifying Procedures to Include

Top Five Procedures to Record

What to Include in Your Binder I

What to Include in Your Binder II

Organizing Your Binder

What Not to Include in the Procedure Guide

Share Office Procedure Guide

Successfully Executing the Guide

Wrapping Up

In this module, Administrative Office Procedures, students will learn about administrative procedures.Students will first learn about gather the right tools and identifying procedures to include. The module covers top five procedures to include and what to include in your binder. Students will learn what not to include in the procedure guide. Stude

Getting Organized I

Getting Organized II

Getting it All Done on Time

In this module, Administrative Support, students will learn about organizing an completing tasks. Students will learn about getting organized and managing time. The module then dives advice on getting work done on time and special tasks. Students will also learn verbal and non-verbal communication skills.

When to Take the Initiative

Active Listening

Calendar Management

Keeping the Meeting on Time

Communication Skills

Word Processing

Recognize the Tricks

Goal Setting

Your Confidentiality Duty

In this module, Executive Assistant, students will learn about executive assistant skills. Students will learn about when to take the initiative. The module teaches active listening and calendar management. You will learn skills like keeping the meeting on time and communication skills. You will also learn word processing and goal setting. The modu

Diploma in Administrative Procedures and Support in the Office - Assessment

Learn Administrative Procedures and Support in the Office with this free online course.

Diploma in Administrative Procedures and Support in the Office

This free online course Administrative Procedures and Support in the Office teaches students about administrative procedures and skills for the office. The course will cover organization, time management, and verbal and non-verbal communication. The course wraps up with calendar management and goal setting. So, why wait? Start this course today and learn about Administrative Procedures and Support in the Office.

Learning Outcomes

Introduction to Office Administration

Organisational and Telephone Skills

Meetings and Conferences

Lesson Summary

In this module, we’ll introduce you to office administration and its benefits. You will learn about administrative functions and skills such as greeting clients, answering phone calls, conducting research and more. We’ll provide you with various tips on workplace organisation, organising meetings and conferences.

Course Assessment -  Introduction to Office and Administrative Management

Learn about the essential skills required to become a successful office administrator with this free online course.

Introduction to Office and Administrative Management

You've been entrusted with the care of an office as a temporary or permanent administrator. At this point, you're the beating heart of the company. How do you intend to keep the company running smoothly? Learn how to properly manage an office while also exploring various skillsets and techniques for planning, organising, coordinating and overseeing office activities in order to achieve your organisation's goals.

Minute Taking Basics

Standards For Minute Taking

Pre-Meeting Preparation

Organisational efficiency entails careful planning and standardised processes. Taking meaningful minutes of any meeting contributes to the productivity of a team or an organisation. In this module, you will be introduced to the basics of minute taking. You will learn about the key tenets of pre-meeting preparation and the roles and responsibilities of a minute taker at this stage. You will understand why it is important to know the pre-approved standards and layout options for taking minutes.

During and After the Meeting

Personal Development

Minute taking is a definitive skill and is quite often considered an art. A minute taker requires specific skills such as proficiency in grammar, spelling, proficient use of relevant technology and active listening. This module will teach you the roles and responsibilities of a minute taker during and after a meeting. You will also learn about the personal development skills for a minute taker and the exercises given within the topics will enable self-reflection and help you to gain confidence.

Course assessment

Acquire a sought-after skill by learning how to take top quality meeting minutes effectively in this free online course.

Taking Meeting Minutes

Learn the finer nuances of becoming a proficient minute-taker in this free online skill development course. The structured course content will explain the basics, standards and content of meeting minutes. Master different layouts and see how to share and file minutes. You will also be able to focus on developing some of your personal skills. This is a useful course for those looking for a successful career in administration.

In this module, Getting Started, students will be given an overview of the skills covered in this course, and will explain how these skills can lead to becoming successful Executive Assistants. Some of these skills include the ability to adapt to various styles of management, being socially intelligent, how to effectively manage time, how to organize meetings, and how to be a gatekeeper.

Working with Your Manager

In this module, Working with Your Manager, students will recognize how to adapt their communication and work style to better meet the style, needs, and responsibilities of their boss. The module will also discuss the importance of identifying one's responsibilities with their employer in order to clarify what is expected of them, leading to a more harmonious relationship.

Administrative Soft Skills

In this module, Administrative Soft Skills, students will identify the interpersonal techniques that make for being an effective administrator. These techniques revolve around social intelligence, and include manners like active listening, paying attention to social cues, being self aware, as well as being aware of others.

Effective Time Management

In this module, Effective Time Management, students will recognize how to maintain control of their time and increase productivity. Students will learn about calendar management, how to prepare for changes and surprises, how to keep others on track, and how to differentiate between what is urgent, and what is important.

Meeting Management

In this module, Meeting Management, students will recognize how to effectively plan, organize, and time business meetings. Meetings are crucial to the success of a business, and it is an assistant's job to plan and set them up. The skills this module will go over include creating an agenda, keeping minutes, keeping the meeting on time, and knowing variations for large and small meetings.

Tools for the Trade (I)

In this module, Tools for the Trade (I), students will be introduced to the tools they need to be a successful executive assistant. The module will go over things like proper email protocol, how to use office machinery, basic computer and software skills, as well as the importance of communication skills. Being proficient in this skills and etiquette is essential to being a great assistant.

Tools for the Trade (II)

In this module, Tools for the Trade (II), students will continue to learn about the tools every reputable executive assistant needs in their arsenal. Some of the tools that will be mentioned include phone and voicemail etiquette, word processing tools, business writing, and internet research. The ever changing nature of technology shapes the job of the assistant, and keeping up with it will make one invaluable to their employer.

Being an Effective Gatekeeper

In this module, Being an Effective Gatekeeper, students will

Organizational Skills

In this module, Organizational Skills, students will learn about key organizational skills to optimize their work as an executive assistant. With the busy schedule that assistants have to keep, organizational skills are essential to success. You must learn how to prioritize, plan, and work towards your goals. Staying organized is a skill that you can always work to improve. However, by implementing the techniques in this module, you will improve your efficiency as an assistant.

Confidentiality Guidelines

In this module, Confidentiality Guidelines, students will learn about confidentiality guidelines. As an assistant, you will be privy to confidential information. It is imperative that you learn how to handle this information and keep privileged information from leaking to the public. Following confidentiality guidelines will make you a better assistant and improve the level of trust that your employer has in you.

In this module, Special Tasks, students will learn about the special tasks they will have to handle as an executive assistant. As a valued assistant, you should be prepared to take on special roles and tasks. You will find yourself interacting with clients and managing social media. You may be managing projects and hosting trade shows. With a little practice and research, you will be ready for any situation.

Executive Assistant Skills - Assessment

Learn the skills you need to become an executive assistant with this free online course.

Executive Assistant Skills

This course teaches you everything you need to know to become an efficient executive assistant. We provide administrative ‘soft’ skills like effective time management and communication. We then cover the tools of your new trade like email protocol, computer proficiency and interpersonal skills. We also explain how to schedule and manage meetings and handle special tasks. Sign up to take your place close to the action as you learn from the best.

Overview for the New Administrative Assistant

Daily Routine

Telephone Usage

Anatomy of a Meeting

Keeping Accurate Records

Office Equipment

This module will teach you all you need to know about hiring an administrative assistant. You will also explore simple telephone and voice-mail etiquette and how to organize meetings. The methods of keeping records and operating basic office machinery will also be discussed.

Administrative Assistant Training - Assessment

Train as an administrative assistant in this free online administration course that explains how to organise an office.

Administrative Assistant Training

One of the most crucial roles in every firm is that of the administrative assistant. This course teaches you all you need to know to start a career in this field. We explain how to act and behave before or after being hired and lay out the daily duties of an administrative assistant. We then cover telephone etiquette and basic filing techniques before showing you how to organise meetings and conferences and use office machinery properly.

Learning outcomes

Topic B - Always Be Your Best

Topic C - Always Be Your Best When Meeting and Greeting

Business Etiquette and Professionalism - First Assessment

In the module Principles of Professional Behavior students will learn what is 
etiquette, how to always be their best and how to be their best while meeting and greeting people.

Topic B - Planning for the Interview

Topic C - During the Interview

Business Etiquette and Professionalism - Second Assessment

In the module Interview Etiquette students will learn about the different types of interview questions, how to plan for the interview and what happens during an interview.

Topic B - Planning Conference Call Meetings

Topic C - Meal Meetings

Business Etiquette and Professionalism - Third Assessment

In the module Planning and Attending Business Meetings students will learn about the different types of meetings, how to plan for conference calls and participate in meal meetings.

Topic B - Instant Messaging

Business Etiquette and Professionalism - Fourth Assessment

In the module Electronic Etiquette students will learn about voicemail and instant messaging.

Business Etiquette and Professionalism - Fifth Assessment

In the module Multicultural Etiquette students will learn about the five steps to dealing with diversity.

Business Etiquette and Professionalism - Assessment

Learn about essential workplace etiquette and professionalism for navigating diverse work environments

Business Etiquette and Professionalism

Master the essential professional conduct needed to excel in any modern workplace. This course covers the core principles of business etiquette, from first impressions and professional greetings to navigating diverse workforces with multicultural competence. You'll gain crucial skills in planning and attending business meetings, handling various interview types, and ensuring flawless electronic etiquette across voicemail and instant messaging.

Preparing and Answering the Call

Conducting a Business Call

Ending Calls Professionally

In this module, you will learn the ins and outs of bringing mannerisms into your telephonic conversations. From handling and ending phone calls, the lessons guide you on the best practices and techniques to produce clear and concise communication for excellent customer service.

Telephone Etiquette for Personal Assistants - Course Assessment

This free online office administration course lays out the rules of professional telephone etiquette followed by PAs.

Telephone Etiquette for Personal Assistants

A single phone call can make or break a business deal and a company's reputation. It all lies in the principle of ‘first impressions’ and brilliant customer service. This office administration course explains how personal assistants and other professionals should handle phone calls and outlines the conventions of telephone etiquette. We identify the correct tone and language to use on the phone to sharpen your communication and social skills.

Introduction, Types, and Formats of Administrative Procedures: Part 1

Introduction, Types, and Formats of Administrative Procedures: Part 2

Developing the Office Procedure Guide

Binder Assembly and Organisation

Professionalism in Administrative Procedures

Workspace Organisation and Workflow Efficiency

Time Management, Task Execution and Problem Solving

Streamlined Procedures and Coordinated Communication

Collaborative Work Models and Team Collaboration

Records Lifecycle and Compliance

Filing Systems for Information Retrieval

Compliance-Based Policy and Storage Solutions

Interim Assessment 1 - Diploma in Administrative Procedures and Office Support

General Office Scheduling and Meeting Coordination

Travel Planning and Event Management

Delegation and Progress Monitoring

Reception and Visitor Interaction

Client Interaction and External Communication Protocols

Complaint Handling, Escalation Procedures and Service Standards

Administrative Budget and Expense Support

Procurement and Invoice Processing

Inventory Monitoring and Control

Financial Tracking Tools and Document Control

Interim Assessment 2 - Diploma in Administrative Procedures and Office Support

Initiative and Confidentiality in Executive Support

Listening and Executive-Level Communication

Executive Calendar and Document Tools

Workplace Ethics and Personal Conduct: Part 1

Workplace Ethics and Personal Conduct: Part 2

Quality Assurance and Process Auditing

Goal Setting and Self-Assessment

Adapting to Organisational Change

Diploma in Administrative Procedures and Office Support - Assessment

Learn essential skills needed in a Administrative Procedures and/and Office Support roll in this free online course

Diploma in Administrative Procedures and Office Support

Looking to step into a role where every task you do keeps the office running smoothly? This course builds real-world skills in organisation, communication, scheduling, and executive support-giving you the edge to earn an office administrator certification and stand out in any office setting. This course was reviewed and approved by a qualified subject matter expert, Vianca Manuel, a virtual assistant and business administration consultant.